Course Description
The aim of this course is to provide reception staff with an understanding of the requirements and duties performed in reception, and the ability to perform these duties effectively.
By the end of the course you will be able to:Describe the receptionist role in your company. Be an ambassador for your company. Understand the importance or receiving and greeting visitors. Provide information and advice to visitors and guests. Handle enquires effectively. Follow routine administrative procedures. Deal effectively with security and safety issues. Practice good telephone skills. Care for your customers. Deal with aggressive an awkward customers and visitors
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
All study materials Study Guide Full Tutor and Admin support
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By the end of the course you will be able to:
Tutor Support
With this course you will have unlimited access to your own personal tutor who specialises in their field of study. It is your personal tutor's role to ensure that you receive constructive feedback and to deal with any queries you may have. You are more than welcome to telephone, fax or email your personal tutor.
You will also have access to a dedicated and friendly team of administrators and course advisors who offer sound and professional guidance and advice when you need it. This ensures that you will never feel neglected and that you will always succeed!
Assessment Method
After each lesson there will be a question paper, which needs to be completed and submitted to your personal tutor for marking. This method of continual assessment ensures that your personal tutor can consistently monitor your progress and provide you with assistance throughout the duration of the course.
What's Included
Course Outline
The role of the receptionist
Being a ambassador
Receiving visitors & guests
Administration in reception
Security & safety
Telephone Skills
Dealing with anger and aggression
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Being a ambassador
Receiving visitors & guests
Administration in reception
Security & safety
Telephone Skills
Dealing with anger and aggression
More Information
| Language | English |
| Course Length | 8.00 hours |
| Duration of Access | Unlike other Distance Education Colleges, we impose no time limits or pressures on you to complete your course material. Your course will not expire, and it will not become invalid until you have successfully completed it. |
| Instructor | Self Study |
| Vendor | Stonebridge (Read more about Stonebridge accreditation.) |
| Course Certification | Reception Skills Certificate All students will receive a certificate in the mail on successful completion of their course. |
| Prerequisites/Audience | There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds. |
| Requirements/Materials Included | This program can be accessed and completed using either PC or Macintosh computers. You'll need an Internet connection of 28Kpbs or higher, and a Web browser. There are no required textbooks. |
Price: $ 130.00 (USD)
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