The eLearning Center for Gatlin Education Services

The Management Skills Introduction series teaches learners core management skills. Learners will be able to apply their knowledge to the successful management of projects, people, and time.

Ready! Set! Manage!
Time: 35.0 minute(s)
Summary:
This course provides the learner with answers to questions new managers often have at the start of their management career such as the biggest mistakes made by new managers, how to build successful teams, and how to effectively manage a boss.
Objectives:
* Identify the biggest mistakes made by new managers.
* Explain how to develop and motivate a team.
* Identify a manager''s role in conflict resolution.
* Discuss ways to manage former co-workers and a boss.
* Distinguish between urgent and important matters.

Motivating
Time: 62.0 minute(s)
Summary:
After taking this course, the learner will be able to deliver effective feedback that employees understand and are able to successfully apply. It also discusses how to keep up with performance appraisals, yet provide thorough, thoughtful evaluations that are constructive and well-supported.
Objectives:
* Give helpful feedback to improve employee performance.
* Administer regular performance reviews.
* Motivate employees through praise.
* Deliver criticism in an inspiring manner.
Topics:
* Giving Feedback
* Reviewing Performance
* Motivating with Praise
* Constructively Criticizing

Planning
Time: 81.0 minute(s)
Summary:
After taking this course, the learner will be able to delegate work, think strategically, and plan meetings. It also discusses how to make effective decisions that will lead employees forward.
Objectives:
* Delegate effectively
* Develop a system for making decisions under duress
* Plan meetings to advance your agenda in most efficient way
* Think strategically
* Give clear instructions to employees
Topics:
* Delegating
* Deciding and Delivering
* Planning Your Meetings
* Thinking Strategically
* Giving Instructions

Communication
Time: 59.0 minute(s)
Summary:
After taking this course, the learner will be able to level with your employees, deliver bad news, express yourself clearly and asking questions that uncover employees' ideas and opinions.
Objectives:
* Deliver bad news to employees in a constructive manner
* Speak effectively
* Use silence to enhance communication
* Ask incisive questions
Topics:
* Making the Best of Bad News
* Speaking with Your Staff
* Muzzling Your Mouth
* Asking Questions