Customer Interactions (Second Edition)
Price: $ 99.00 (USD)
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Course Description
In this course, you will identify the elements of providing excellent customer care and how these elements impact a company''s bottom line. You will also discuss the various types of customers, view trends in customer service, and recognize when an interaction reaches the critical point.
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Course Outline
This course covers the value of the customer and the importance of successful customer interactions.
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More Information
| Language | English |
| Course Length | 10.20 hours |
| Duration of Access | 12 weeks |
| Instructor | Self Study |
| Vendor | Element K |
| Course Certification | Certificate of Completion |
| Requirements/Materials Included | Hardware and Software Required: Browser Firefox 1.x Browser Other: Safari 1.x Browser Microsoft Internet Explorer 6.0 Operating SYSTEM MacOS X 10.3.x Operating SYSTEM MS-Windows XP, 2000, OR 2003 server Flash Player 8 Pentium III WITH 500 MHz 128MB RAM 256K connection (broadband recommended) |
Price: $ 99.00 (USD)
Add to Cart