Call Center Operations (Second Edition)

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Course Description

In this course, you will explore a call center and the role of a customer service representative (CSR). You will also identify the traits of a successful CSR, explore proper customer response etiquette, and discover how to build customer rapport. In addition, you will acquire the tools to maximize call performance, satisfy customer needs, and reduce the amount of stress that can plague a customer service representative.
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Course Outline

This course provides customer service professionals with strategies to assure customer satisfaction while minimizing stress and improving performance.
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More Information

Language English
Course Length 11.10 hours
Duration of Access 12 weeks
Instructor Self Study
Vendor Element K
Course Certification Certificate of Completion
Requirements/Materials Included Hardware and Software Required:
Browser Firefox 1.x
Browser Other: Safari 1.x
Browser Microsoft Internet Explorer 6.0
Operating SYSTEM MacOS X 10.3.x
Operating SYSTEM MS-Windows XP, 2000, OR 2003 server
Flash Player 8
Pentium III WITH 500 MHz
128MB RAM
256K connection (broadband recommended)
Price: $ 99.00 (USD)
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